Q. How do I contact Horse Country?
A. The best way to reach us is via e-mail at firstname.lastname@example.org.
You may also call our store at 800-882-4868 during business hours, Eastern time.
9-6 Monday through Friday and 9-5 Saturday.
Q. Will Horse Country send an order confirmation e-mail?
A. We will send you an e-mail message confirming your order and will send a second confirmation email after your order has been shipped. If your order is sent by UPS, we will send you a tracking number so you can follow the package from your computer
A. Horse Country accepts Master Card, Visa and Discover for your convenience.
Q. How long does it take for my order to ship?
A. If an item is in stock, we usually ship purchases in 1 to 2 business days; you will receive those items 2-7 days from ship date. Some items on our site require 2-3 weeks delivery time. We will notify you if an item is out of stock and advise the delivery time or suggest alternative selections. Custom ordered items from Europe may take 5 weeks. For those items, the timeframe is indicated in the item description.
A. Our shipping prices are dependent on the dollar amount of the order. Please see below for a chart that represents those fees. Some items may have an additional shipping charge due to oversize package and weight.
A. Sales tax will not be charged on shipments outside the State of Virginia. We calculate sales tax on your merchandise total. A sales tax of 5% is applied to all orders shipped to Virginia addresses.
A. At this time, we can only ship products to a single address within one order. You should place separate orders to ship Horse Country products to separate addresses.
A. We try to send all products you order at one time. However, some items are shipped directly from the manufacturer while other items may be backordered and shipped when they arrive in the store. Therefore, some items may come separately and at different times.
From time to time, we know that our customers may need to return one of our products. Please make selections carefully and contact us prior to making a purchase to resolve any outstanding questions you have about an item. Please also note that custom orders are not returnable. Shipping charges are non-refundable.
Q. What is your customer satisfaction guarantee?
A. At Horse Country, our ultimate goal is 100% customer satisfaction. If you are not completely satisfied with your purchase, simply return the unused item in its original condition within 15 days and Horse Country will arrange for a prompt and full refund (less the original shipping and handling charge). Just follow the return instructions under the return policy.
A. Your complete satisfaction is our goal. If you are not satisfied with your purchase, we do our best to help you through the return process. All items to be returned must be in new and unused condition with all the original tags and labels and packaging. Simply return the unused item within 15 days from date of shipment. We will take it back and issue a refund for the price of the item (less the original shipping and handling charge).
If the item comes back to us in used or damaged condition, we will not be able to issue a refund. Please use a shipping carton to return merchandise and not the packaging for the item. For example, do not affix a label to the box of a pair of riding boots or a helmet.
Just fill out the return form that is attached to the original invoice. All information is on the return form. If you misplace the return form, go to http://www.horsecountrylife.com/howtoorder.html#returnpolicy and download the return form.
Reduced price merchandise purchased online or by telephone is not refundable and will only be considered for a Merchandise Credit if returned within 15 days.
Please Note: This return policy does not extend to the following types of products: monogrammed items, custom ordered merchandise, engraved items, gift certificates, etc.
To insure that your package arrives to us safely and undamaged, please pack the item in the original packaging and remember to include all accessories and parts for a full refund. We regret that we will not be able to issue credit or refund for any item that is damaged or lost in shipping back to us. Please use a shipping carton to return merchandise and not the packaging for the item. For example, do not affix a label to the box of a pair of riding boots or a helmet.
Q. How safe is it to use my credit card? What is your security policy?
A. Horse Country offers you the most secure way to shop online. We use Secure Server Software, which is both the industry standard and the latest software for transmitting personal information online. This software encrypts your personal data, such as your contact or credit card information, allowing you to send information safely and securely. In fact, every page in the checkout process uses Secure Socket Layer (SSL) Encryption. This system renders the information unreadable should anyone try to intercept it.
Q. How will Horse Country use my personal information?
Q. How much will shipping and handling my order cost? Will my package be insured?